How the workflow helps
Tray can watch Assembled in real time, detect queue imbalance, recommend rebalancing moves to supervisors, and — with approval — update assignments automatically, compressing the response loop to minutes.
Value inputs to capture
- How many queues does the operations team manage intraday?
- How often are manual rebalancing decisions made per day?
- What is the average wait time today and what is the target?
Add volume, time saved, and loaded cost to create a draft estimate. Until then, no impact number is shown.