Today
Crisis flags arrive from multiple touchpoints — provider notes in Compass, the member-facing app, and between-session check-ins. Routing to the on-call crisis team is manual and inconsistently documented.
How the workflow helps
Tray can unify crisis flag sources into a single escalation pipeline, notify the on-call clinical team with full member context, track acknowledgment and resolution, and close the compliance loop in the member's record.
Value inputs to capture
- How many crisis flags are raised per month?
- What is the target response time and current actual?
- What share of escalations are fully documented today?
Add volume, time saved, and loaded cost to create a draft estimate. Until then, no impact number is shown.